How can I order services and items to promote my participation?

You can set up your stand via your exhibitor area. Access the shop section to find each item family and sub-family.

How do I cancel my order?

You can delete or modify an order in "basket" status. (The order has not yet been validated). To delete an order that has already been validated, we invite you to make a request by completing the online form . Once the deletion has been carried out by us, you (as the salon manager) will receive an email asking you to confirm the deletion (you must accept or refuse the deletion; if you refuse the deletion, the order remains valid). If the order concerns an item from one of our service providers, the request is also made by completing the online form . Once the deletion has been made, it must be validated by the service provider. Once validated by the service provider, you (as the salon manager) will receive an email asking you to confirm the deletion. NOTA BENE : To confirm the deletion, click on "ACCEPT" and to refuse the deletion, click on "REFUSE".

Where can I view my ordered items?

You can consult all your orders in your exhibitor area under the tab "Financial area > Orders and/or > Items ordered".

Are items in the shop marked up?

Warning: A 20% surcharge will apply to all service orders placed from 7.00 a.m. on 28 November 2023. The shop closes at 11.59pm on 24 November.

Can someone else place orders for me?

Exhibitors can create users, known as "participation contacts", in their Exhibitor Area. These users may be authorised to place orders or fill in forms depending on the choices granted by the exhibitor. The user may place orders on behalf of the exhibitor. HOWEVER, THE EXHIBITOR REMAINS THE DECISION-MAKER. IT WILL BE ABLE TO VALIDATE OR REFUSE ORDERS. VALIDATED ORDERS ARE INVOICED IN THE EXHIBITOR'S NAME. AN EMAIL IS SENT FOR EACH ACTION CARRIED OUT ON THE EXHIBITOR'S ACCOUNT.

Where can I find bank details for the Créations & savoir-faire show?

You will find Créations & savoir-faire's bank details at the bottom of your invoices.

How can you delegate your orders to a stand designer, decorator or other service provider?

Go to the "Decorator Payer" tab. The exhibitor must complete the "delegation of order" form. Please note: all orders placed by the decorator will be invoiced directly to him. The exhibitor has no visibility of orders placed.

I haven't received my invoice. How can I get it back?

You can find it in your exhibitor area Financial area > Invoices and payment. If you do not see it, it has not yet been sent to you and will be as soon as possible by our billing department. If you are not paying, then you will not have access to the invoices and we advise you to contact the company responsible for paying your participation directly. You can also contact your Créations & savoir-faire show sales representative.

How do I change my order?

The exhibitor can delete or modify an order in "basket" status. (The order is not yet validated). Once the order has been validated by the exhibitor, it cannot be deleted or modified. We invite you to apply by completing the online form . Once the change has been made in the back office, the exhibitor will receive an email confirming the change.

Can I pay in several instalments?

Yes, there are 3 payment schedules. If you have any questions, please contact your dedicated sales representative.

How is VAT reclaimed?

For all information and procedures concerning a VAT refund application, the exhibitor must apply to the tax authorities. The organiser does not manage this issue. If the exhibitor is not subject to French VAT, the organiser will invoice exclusive of tax if he presents a valid VAT number or a business certificate (document issued by the government proving that he is a commercial company). The exhibitor is therefore in possession of his tax-free invoice and can make his claim.

What methods of payment are accepted?

You can pay by cheque or bank transfer. Payment in cash is accepted. This method of payment can be seen directly at the show during set-up. Cheques should be made payable to : Créations & savoir-faire 2025 - Tour Highlight - 17 Quai du Président Paul Doumer - 92400 COURBEVOIE CEDEX The bank details for making a transfer can be found directly on your invoice, available if required directly in your customer area: Espace Financier > Invoices & Payments tab.

Has my order been received? and How can I check the contents of my order?

Go to your exhibitor area, financial area, Ordered items section.

How do I access my exhibitor area?

You can access your exhibitor area by clicking here . Click on the "Log in" button, then enter the e-mail address associated with your registration and your password. If you are logging in for the first time, click on the "Forgot your password?" button to generate a new one.

I'm planning a connection on my stand. What should I do?

Electrical boxes can be ordered via the shop in your exhibitor area. For equipped stands, this is already supplied.

Who can I contact before and after I register?

Before you register, please contact our sales team. Once you've registered for the show, your first point of contact is our account manager. To contact him, simply fill in the online form .

What is the deadline for finalising your registration?

You have until 19 November 2025, one week before the show opens, to register, subject to availability.

What documents do I need to register?

You will be asked to provide a Kbis with all your contact details.

Can you choose your location?

The sales team will make you a proposal for a location and will do its utmost to match the exhibitor's wishes. However, the organiser retains the right to decide on the final location, in accordance with the GTC.

What is the purpose of the forms on the Exhibitor Area?

The forms are compulsory for all exhibitors to ensure the smooth running of the show and the safety of everyone. You can find the Safety Instructions in the Participation tab.

What are the different stand options?

We offer different types of stand: the classic stand, the equipped stand, the first-time stand, the discovery stands 1 and 2 and the artisan/creator stand. Contact our sales team to find out more.

I've lost/forgotten my password for my exhibitor area. How can I get it back?

Access codes to your exhibitor area will no longer be sent to you by e-mail. If you lose or forget your password, simply enter your username and click on "Forgot your password". A new password will then be automatically sent to you by e-mail, to the address of the exhibition manager. Remember to add the email: no-reply@comexposium-email.com to your address book to prevent your new password from being sent to the Unwanted category.

Where can I find all the regulations, terms and conditions, etc.?

The various regulations can be downloaded from the "Practical info" tab in your customer/exhibitor area.

Are there collective stands? Can more than one person exhibit on a stand? How can I share my stand with one or more companies?

Yes. To register a co-exhibitor or group exhibitor, the direct exhibitor or organiser must first order the corresponding item from the online shop. For example, co-exhibitors should order the "Co-exhibitor Pack" item. This order can be placed either at the time of registration or once the registration has been validated, directly from the online shop in the customer/exhibitor area. Once the order has been placed, the exhibitor must then enter the information associated with this registration in his exhibitor area, by selecting the "Partners" tab, then "Declare my partners". Once this information has been entered, the exhibitor must wait for the Organiser's validation before his partner company can be included, in particular in the list of exhibitors published on the website.

I have an equipped stand. Who should I send my plan to?

We invite you to contact our Operations Manager at the following address: melanie.simon.contractor@comexposium.com

Where can I find information about my stand?

Information is available in your exhibitor area.

What are the dates for assembly and dismantling?

Assembly will start on Tuesday 25 November 2025 from 8.00 am to 10.00 pm. Dismantling takes place on Sunday 30 November from 6pm to midnight. Please note that the dates and times for setting up and dismantling the Créations & savoir-faire show are available in your Exhibitor Area and in your exhibitor guide.

How do I order assembly/dismantling badges for my service providers and subcontractors?

Assembly/disassembly badges must be collected directly from the exhibitor reception desk on the day of assembly, Tuesday 25 November 2025.

I have a logistical question. Who can I contact?

For all logistical questions, please consult our exhibitor guide. If you can't find the answer to your question, don't hesitate to contact our team by e-mail at tiphaine.colin.contractor@comexposium.com.

How many exhibitor badges am I entitled to?

The number of badges allocated to exhibitors depends on the size of their stand: 2 to 4m² = 2 badges 6 to 11m² = 4 badges 12 to 24m² = 6 badges 25 to 39m² = 10 badges 40 to 59m² = 10 badges 60 to 99m² = 15 badges 100m² and over = 20 badges If you require additional badges, you can order them from the shop in the exhibitor area.

Am I entitled to invitations?

Yes, invitation cards are included in your exhibitor pack, the number of which depends on the surface area of your stand (quotas are indicated in your exhibitor guide): 2m² = 7 invitations 4m² = 14 invitations 6 to 11m² = 20 invitations 12 to 24m² = 40 invitations 25 to 39m² = 50 invitations 40 to 59m² = 60 invitations 60 to 99m² = 80 invitations 100m² and over = 120 invitations Additional invitation cards can be ordered via the exhibitor area shop.

Will I receive paper invitations?

Invitations to the Créations & savoir-faire show are only available in digital format.

How can I receive visitor invitations?

Invitation codes will be sent to you by e-mail before the show. These can be filled in directly online at the Créations & savoir-faire show ticket office.

How do I get my exhibitor badges?

Your Customer Relations Officer will give you all your badges on the day of set-up at the exhibitor reception desk.

How can I access the Exhibition Centre for deliveries and the exhibitor car park?

As a reminder, you must apply for your Logipass at https://logipass.viparis.com. You can park in the area around the hall for a period of 2 hours for a light vehicle and 4 hours for a lorry. Any vehicle exceeding its time slot will be removed at the exhibitor's expense. Parking is free in the exhibitor car parks. Access to the exhibitor car park is via gate D. You will find all the information you need in the exhibitors' guide.

Where can I find the list of exhibitors?

The list of registered exhibitors can be found on the show website.

Are you planning a cocktail party or reception?

The exhibitor must submit his request to the sales team for consideration (i.e. in all cases, it can only take place during show opening hours).

Where can I order my parking space?

To order a parking space, go to your exhibitor area: Participation in Logipass Parking tab or on the homepage. Parking spaces are issued upon payment. Tickets for light vehicles can be downloaded directly from your customer/exhibitor area after placing your order. Tickets for other car parks can be collected from the General Commissariat/exhibitor reception during set-up.

When can I order my technical services (furniture, electricity, etc.)?

Technical orders are available on your exhibitor area. The address is as follows Créations & savoir-faire 2025 / Parc des Expositions Porte de Versailles - Hall 6 / 1 Pl. de la Porte de Versailles, 75015 Paris Please specify: Exhibitor's name and stand number Name and mobile phone number of a contact on plac ATTENTION : delivery and acceptance are carried out under the responsibility of the exhibitor and in his presence on the stand. Neither the Parc de Paris Porte de Versailles nor the organiser shall be held liable in any way whatsoever.

What are the visitor rates?

You'll find visitor rates here .

I'm an exhibitor and I need a visa, what do I do?

Exhibitors must apply by completing the online form .

DISCOVER THE CRAFT FAIRS

FREQUENTLY ASKED QUESTIONS

Graphic, colourful drawing of hands with bubbles, frequently asked question FAQ

Find out all the press information about the Créations & savoir-faire show

New for 2025: CSF will close at 6pm on Sunday.

This year, the show will be open for an extra hour on Sundays. This decision was widely acclaimed by our visitors: nearly 9 out of 10 expressed the wish to enjoy the show for longer

The aim of this change is twofold:

Develop the flow of visitors on Sundays: closing at 5pm often discouraged afternoon arrivals, as visitors feared they would not have enough time to fully explore the show. This brings us into line with the standards of cultural venues and events for the general public, where 6pm closing time is the norm.
Maximise your performance: this extra hour enables you to extend your sales activity, generate more contacts and sales, and thus optimise the return on investment from your participation.

By extending the show by an hour, we are offering our visitors a richer, more serene experience, while boosting the attractiveness and attendance of the last day of the show.

FAQ EXHIBITORS

Orders and Invoices
Exhibitor Area and Registration
Set up and dismantling
Badges and Invitations
Miscellaneous

How can I order services and items to promote my participation?

You can set up your stand via your exhibitor area. Access the shop section to find each item family and sub-family.
How do I cancel my order?

You can delete or modify an order in "basket" status. (The order has not yet been validated).

To delete an order that has already been validated, we invite you to make a request by completing the online form. Once the deletion has been carried out by us, you (as the salon manager) will receive an email asking you to confirm the deletion (you must accept or refuse the deletion; if you refuse the deletion, the order remains valid).

If the order concerns an item from one of our service providers, the request is also made by completing the online form. Once the deletion has been made, it must be validated by the service provider. Once validated by the service provider, you (as the salon manager) will receive an email asking you to confirm the deletion.

NOTA BENE : To confirm the deletion, click on "ACCEPT" and to refuse the deletion, click on "REFUSE".
Where can I view my ordered items?

You can consult all your orders in your exhibitor area under the tab "Financial area > Orders and/or > Items ordered".
Are items in the shop marked up?

Warning: A 20% surcharge will apply to all service orders placed from 7.00 a.m. on 28 November 2023. The shop closes at 11.59pm on 24 November.
Can someone else place orders for me?

Exhibitors can create users, known as "participation contacts", in their Exhibitor Area. These users may be authorised to place orders or fill in forms depending on the choices granted by the exhibitor.
The user may place orders on behalf of the exhibitor. HOWEVER, THE EXHIBITOR REMAINS THE DECISION-MAKER.
IT WILL BE ABLE TO VALIDATE OR REFUSE ORDERS. VALIDATED ORDERS ARE INVOICED IN THE EXHIBITOR'S NAME. AN EMAIL IS SENT FOR EACH ACTION CARRIED OUT ON THE EXHIBITOR'S ACCOUNT.
Where can I find bank details for the Créations & savoir-faire show?

You will find Créations & savoir-faire's bank details at the bottom of your invoices.
How can you delegate your orders to a stand designer, decorator or other service provider?

Go to the "Decorator Payer" tab. The exhibitor must complete the "delegation of order" form.
Please note: all orders placed by the decorator will be invoiced directly to him. The exhibitor has no visibility of orders placed.
I haven't received my invoice. How can I get it back?

You can find it in your exhibitor area Financial area > Invoices and payment. If you do not see it, it has not yet been sent to you and will be as soon as possible by our billing department. If you are not paying, then you will not have access to the invoices and we advise you to contact the company responsible for paying your participation directly. You can also contact your Créations & savoir-faire show sales representative.
How do I change my order?

The exhibitor can delete or modify an order in "basket" status. (The order is not yet validated).
Once the order has been validated by the exhibitor, it cannot be deleted or modified. We invite you to apply by completing the online form. Once the change has been made in the back office, the exhibitor will receive an email confirming the change.
Can I pay in several instalments?

Yes, there are 3 payment schedules. If you have any questions, please contact your dedicated sales representative.
How is VAT reclaimed?

For all information and procedures concerning a VAT refund application, the exhibitor must apply to the tax authorities. The organiser does not manage this issue.
If the exhibitor is not subject to French VAT, the organiser will invoice exclusive of tax if he presents a valid VAT number or a business certificate (document issued by the government proving that he is a commercial company). The exhibitor is therefore in possession of his tax-free invoice and can make his claim.
What methods of payment are accepted?

You can pay by cheque or bank transfer. Payment in cash is accepted. This method of payment can be seen directly at the show during set-up.
Cheques should be made payable to : Créations & savoir-faire 2025 - Tour Highlight - 17 Quai du Président Paul Doumer - 92400 COURBEVOIE CEDEX
The bank details for making a transfer can be found directly on your invoice, available if required directly in your customer area: Espace Financier > Invoices & Payments tab.
Has my order been received? and How can I check the contents of my order?

Go to your exhibitor area, financial area, Ordered items section.

How do I access my exhibitor area?
The number of badges allocated to exhibitors depends on the size of their stand:

2 to 4m² = 2 badges

6 to 11m² = 4 badges

12 to 24m² = 6 badges

25 to 39m² = 10 badges

40 to 59m² = 10 badges

60 to 99m² = 15 badges

100m² and over = 20 badges
If you require additional badges, you can order them from the shop in the exhibitor area.
You can access your exhibitor area by clicking here. Click on the "Log in" button, then enter the e-mail address associated with your registration and your password. If you are logging in for the first time, click on the "Forgot your password?" button to generate a new one.
I'm planning a connection on my stand. What should I do?
Yes, invitation cards are included in your exhibitor pack, the number of which depends on the surface area of your stand (quotas are indicated in your exhibitor guide):

2m² = 7 invitations

4m² = 14 invitations

6 to 11m² = 20 invitations

12 to 24m² = 40 invitations

25 to 39m² = 50 invitations

40 to 59m² = 60 invitations

60 to 99m² = 80 invitations 100m² and over = 120 invitations
Additional invitation cards can be ordered via the exhibitor area shop.
Electrical boxes can be ordered via the shop in your exhibitor area. For equipped stands, this is already supplied.
Who can I contact before and after I register?

Invitations to the Créations & savoir-faire show are only available in digital format.

Before you register, please contact our sales team.
Once you've registered for the show, your first point of contact is our account manager. To contact him, simply fill in the online form.
What is the deadline for finalising your registration?

Invitation codes will be sent to you by e-mail before the show. These can be filled in directly online at the Créations & savoir-faire show ticket office.

You have until 19 November 2025, one week before the show opens, to register, subject to availability.
What documents do I need to register?

Your Customer Relations Officer will give you all your badges on the day of set-up at the exhibitor reception desk.

You will be asked to provide a Kbis with all your contact details.
Can you choose your location?

The sales team will make you a proposal for a location and will do its utmost to match the exhibitor's wishes. However, the organiser retains the right to decide on the final location, in accordance with the GTC.
What is the purpose of the forms on the Exhibitor Area?

The forms are compulsory for all exhibitors to ensure the smooth running of the show and the safety of everyone. You can find the Safety Instructions in the Participation tab.
What are the different stand options?

We offer different types of stand: the classic stand, the equipped stand, the first-time stand, the discovery stands 1 and 2 and the artisan/creator stand. Contact our sales team to find out more.
I've lost/forgotten my password for my exhibitor area. How can I get it back?

Access codes to your exhibitor area will no longer be sent to you by e-mail.
If you lose or forget your password, simply enter your username and click on "Forgot your password". A new password will then be automatically sent to you by e-mail, to the address of the exhibition manager.
Remember to add the email: [email protected] to your address book to prevent your new password from being sent to the Unwanted category.
Where can I find all the regulations, terms and conditions, etc.?

The various regulations can be downloaded from the "Practical info" tab in your customer/exhibitor area.
Are there collective stands? Can more than one person exhibit on a stand? How can I share my stand with one or more companies?

Yes. To register a co-exhibitor or group exhibitor, the direct exhibitor or organiser must first order the corresponding item from the online shop. For example, co-exhibitors should order the "Co-exhibitor Pack" item.
This order can be placed either at the time of registration or once the registration has been validated, directly from the online shop in the customer/exhibitor area. Once the order has been placed, the exhibitor must then enter the information associated with this registration in his exhibitor area, by selecting the "Partners" tab, then "Declare my partners".
Once this information has been entered, the exhibitor must wait for the Organiser's validation before his partner company can be included, in particular in the list of exhibitors published on the website.
I have an equipped stand. Who should I send my plan to?

We invite you to contact our Operations Manager at the following address: [email protected]
Where can I find information about my stand?

Information is available in your exhibitor area.

What are the dates for assembly and dismantling?

Assembly will start on Tuesday 25 November 2025 from 8.00 am to 10.00 pm.

Dismantling takes place on Sunday 30 November from 6pm to midnight.

Please note that the dates and times for setting up and dismantling the Créations & savoir-faire show are available in your Exhibitor Area and in your exhibitor guide.
How do I order assembly/dismantling badges for my service providers and subcontractors?

Assembly/disassembly badges must be collected directly from the exhibitor reception desk on the day of assembly, Tuesday 25 November 2025.
I have a logistical question. Who can I contact?

For all logistical questions, please consult our exhibitor guide. If you can't find the answer to your question, don't hesitate to contact our team by e-mail at [email protected].

How many exhibitor badges am I entitled to?
The number of badges allocated to exhibitors depends on the size of their stand:

2 to 4m² = 2 badges

6 to 11m² = 4 badges

12 to 24m² = 6 badges

25 to 39m² = 10 badges

40 to 59m² = 10 badges

60 to 99m² = 15 badges

100m² and over = 20 badges
If you require additional badges, you can order them from the shop in the exhibitor area.
Am I entitled to invitations?
Yes, invitation cards are included in your exhibitor pack, the number of which depends on the surface area of your stand (quotas are indicated in your exhibitor guide):

2m² = 7 invitations

4m² = 14 invitations

6 to 11m² = 20 invitations

12 to 24m² = 40 invitations

25 to 39m² = 50 invitations

40 to 59m² = 60 invitations

60 to 99m² = 80 invitations 100m² and over = 120 invitations
Additional invitation cards can be ordered via the exhibitor area shop.
Will I receive paper invitations?

Invitations to the Créations & savoir-faire show are only available in digital format.
How can I receive visitor invitations?

Invitation codes will be sent to you by e-mail before the show. These can be filled in directly online at the Créations & savoir-faire show ticket office.
How do I get my exhibitor badges?

Your Customer Relations Officer will give you all your badges on the day of set-up at the exhibitor reception desk.

How can I access the Exhibition Centre for deliveries and the exhibitor car park?

As a reminder, you must apply for your Logipass at https://logipass.viparis.com.
You can park in the area around the hall for a period of 2 hours for a light vehicle and 4 hours for a lorry.
Any vehicle exceeding its time slot will be removed at the exhibitor's expense. Parking is free in the exhibitor car parks.
Access to the exhibitor car park is via gate D. You will find all the information you need in the exhibitors' guide.
Where can I find the list of exhibitors?

The list of registered exhibitors can be found on the show website.
Are you planning a cocktail party or reception?

The exhibitor must submit his request to the sales team for consideration (i.e. in all cases, it can only take place during show opening hours).
Where can I order my parking space?

To order a parking space, go to your exhibitor area: Participation in Logipass Parking tab or on the homepage.
Parking spaces are issued upon payment.
Tickets for light vehicles can be downloaded directly from your customer/exhibitor area after placing your order. Tickets for other car parks can be collected from the General Commissariat/exhibitor reception during set-up.
When can I order my technical services (furniture, electricity, etc.)?
Technical orders are available on your exhibitor area.
The address is as follows Créations & savoir-faire 2025 / Parc des Expositions Porte de Versailles - Hall 6 / 1 Pl. de la Porte de Versailles, 75015 Paris
Please specify:

Exhibitor's name and stand number

Name and mobile phone number of a contact on plac
ATTENTION : delivery and acceptance are carried out under the responsibility of the exhibitor and in his presence on the stand. Neither the Parc de Paris Porte de Versailles nor the organiser shall be held liable in any way whatsoever.
What are the visitor rates?

You'll find visitor rates here.
I'm an exhibitor and I need a visa, what do I do?

Exhibitors must apply by completing the online form.